FAQs

  • We'll call you to set up a meeting with one of our highly-trained sales staff, confirming the day before your appointment. The meeting will determine the best options for your project.

    We've found that meeting with each customer and reviewing the site provides the best way for us to figure out exactly what your needs are and provide a detailed, accurate bid for your project. This information is invaluable when it comes to providing the absolute best service we can give—that's why we make it so easy for you to schedule an appointment with us!

  • Yes, this is part of what our estimate includes.

  • Your contractor is responsible to arrange for public utilities locates on your property. This ensures that your contractor knows where all utility lines are and they can avoid them while doing their project.

  • It is the homeowner’s responsibility to identify where they want their project. If they are concerned about property lines, we suggest they locate them or have the property surveyed.

  • It’s the homeowner’s responsibility to identify and locate their sprinkler lines.

  • Normally a residential fence within the city cannot exceed 6’. We suggest you check with your local building codes department to make sure what you are planning will be acceptable. If you belong to a homeowner’s association, you may need to check with them to ensure your plan meets their requirements.

  • Staining a wood fence is up to the homeowner. Staining the fence does not prolong the life of the fence. A wood fence will normally grey over time. Many homeowners like the initial color of the fence. Staining it should maintain that color depending upon the product you use and may require staining every couple of years.

  • Yes, the normal color for chainlink is silver. To have a colored chain link fence, we offer vinyl colored chainlink in a variety of colors. The most popular color is black as it is a more elegant look.

  • After choosing Zone-Fence to install your fence, you will need to sign and return a copy of the contract. You can mail, email, or fax these documents. If your contract requires a deposit, you may mail a check or pay with a credit card by phone. After we receive these items, your job will go to our scheduling department and we will call you once the job has been placed on the schedule. Please keep a signed copy of the contract for your records.

  • Depending on the size of your project and the nature of jobs already in progress, it may take a few weeks before we can begin your project. It's best to ask your estimator for a time frame to expect to have your project installed and completed. Some projects take time to order materials, and others, such as ornamental iron, take time to construct. Typically, for our fence projects, we come out on day one and set posts. We have five to ten days to allow concrete post footing to cure. Then we will return and finish installing the fence and gates.

  • In most cases, it is not necessary for you to be present. If you have special concerns or just feel more comfortable being onsite at the time the work is being done, please feel free to stick around.